Privacy Policy

SAS LIZIA PRIVACY POLICY

Last updated: August 21, 2022

The protection of your Data is an important subject for us. Therefore, we invite you to read the following rules carefully and to contact our Data Protection Officer for any questions on this subject at the address : contact@lizia.fr

For more information, please refer to the General Conditions of Sale .

What Data do we collect?

When you browse our Website, we may collect Data of various types, including the following elements:

Identification data

(ex : name, first name, postal address, email address, telephone number)

Login details

(cookies, technical data)

Anonymized data

SAS Lizia is concerned about the protection of personal data. It is committed to ensuring the best level of protection for your personal data in accordance with the European and French regulations applicable to it in terms of personal data protection.

For any information on the protection of personal data, you can also consult the website of the Commission Informatique et Liberté www.cnil.fr

Who is responsible for processing my personal data?

The data controller is the company that defines for what purpose and how your personal data is used.

Personal data collected on the site are processed by: SAS Lizia, whose head office is located at 3 impasse Chateaubriand, 22120, Hillion, France. SAS Lizia is registered in the Saint-Brieuc trade and companies register under number 91904933800016, intra-community VAT number FR44919049338.

(hereinafter “ SAS Lizia ”).

Why does SAS Lizia collect my personal data?

SAS Lizia uses your personal data mainly for the following purposes:

Order and customer relationship management

We need information about you to manage your orders and follow-up (for example, deliveries, invoices, accounting and in particular the management of customer areas, management of the SAS Lizia Ambassador program, monitoring of customer relations such as carrying out satisfaction surveys, managing complaints and after-sales service, or selecting customers to carry out studies, surveys and product tests.

Payment for your orders or subscriptions

When you pay on our site, your payments are secure. SAS Lizia does not collect your payment data but only a payment identifier as well as the first 6 and last 4 digits of your bank card to allow you to recognize the card that was used for payment. All of your bank details are collected only by our PCI-DSS certified payment service provider which guarantees the security of payments.

Payment on purchase

When you pay for an order, the data relating to the bank card used for payment is kept for the time necessary for the transaction, then for a period of 15 months from the payment in order to guarantee proof of the transaction.

Payment as part of a subscription

If you have subscribed to a SAS Lizia subscription service or any other subscription service, the bank card used for payment at the time of subscription to the subscription is recorded for the purposes of paying the installments of your tacitly renewed subscription.

Registering your bank card in the electronic wallet

If you have accepted the registration of your bank card to facilitate your future purchases, your card is associated with your SAS Lizia customer area under the "My payment methods" section and kept for this purpose for the duration of the bank card's validity as long as you wish to associate it with your customer area. You can delete it at any time by going to your customer area - "My payment methods" section or by making a request to the following address: contact@lizia.fr

The personalization of our services and the messages we send to you

The data concerning you allows us to improve and personalize the services we offer you and the communications we send you. For example: we can send you personalized emails or recommend products similar to those you have already purchased or viewed and which correspond to your interests.

Fight against Fraud

Personal data collected on the site is also processed in order to secure payments and deliveries in order to ensure optimal quality of service. SAS Lizia determines the level of fraud risk associated with each order. As part of this analysis, SAS Lizia may question its service providers specializing in risk prevention to refine its analysis. Some of these service providers (Payline) may be made recipients of the result of the analysis carried out and may use it on their behalf to feed their own incident file.

SAS Lizia may, depending on the results of the checks carried out on the orders, take security measures, in particular requesting additional supporting documents or proposing an alternative delivery method (e.g. delivery to a relay point). These measures will have the effect of suspending the execution of the order or, if the result of the analysis does not guarantee the security of the order, canceling it. Fraudulent use of a means of payment or delivery fraud may result in the registration of data relating to the order in the SAS Lizia alert file, which may, for future orders, lead SAS Lizia to carry out additional checks.

The security of our site

We collect certain browsing data to enable us to ensure the security of our services and to detect, prevent or trace any attempt at malicious or computer intrusion or any violation of the conditions of use of our services.

Personalization of online advertising (targeted advertising)

We may use data that does not allow us to directly identify you (technical identifiers or socio-demographic data) to adapt the advertising that you see on our site or on those of our partners. Your data may be cross-referenced with browsing data and other information collected during our relations with partners, and made pseudonymous before any use, such as your age group or your gender for the purpose of drawing up your user profile and associating interests with it from which advertisements will be served on behalf of advertising partners.

Customer knowledge and statistics and performance of our site

We may use data to better understand our customers or for statistical purposes to analyze the activity of our site and improve the services we offer. We carry out audience measurements, for example, we measure the number of pages viewed, the number of visits to the site, as well as the activity of visitors on the site and their frequency of return.

What personal data is collected about me?

What data?

We collect and process in particular your name, first name, address, email address, password, telephone number, IP address, connection data and browsing data, order history, preferences and interests, products viewed, delivery incidents, complaints. In some cases, we may collect location data, for example to tell you the relay point closest to you.

The mandatory or optional nature of the data is indicated to you during collection by an asterisk. Some data is collected automatically due to your actions on the site, other information may be transmitted by partners.

When ?

We collect information that you provide to us in particular when:

What communications may I receive?

Information and newsletters

Service Emails

Following an order or as part of the monitoring of a contract, you will receive an email to allow you to track your order or the execution of your contract (order confirmation, information on the delivery of your package, information on the expiry of your subscription, etc.). These service messages are necessary for the proper execution of the orders and services you have requested. The receipt of this information is not linked to the choices you have expressed for the receipt of newsletters and commercial offers.

For example: you may occasionally receive information necessary for the execution and proper management of SAS Lizia service contracts (in particular information on the status of your customer account, your delivery address, product characteristics, such as a change in the available colors or an improvement made to the product, etc.).

SAS Lizia Newsletters

Following the creation of your customer area and if you have not objected, you may receive information and offers from SAS Lizia by electronic communication (email, SMS, etc.). These newsletters allow you to keep informed of SAS Lizia news and the advantages you can benefit from on our SAS Lizia site on products similar to those you have already ordered or consulted on our website. We measure the opening rate of our electronic mailings in order to adapt them as best as possible to your needs.

Postal mail

If you have not objected, you may receive offers and information by mail from SAS Lizia and its business partners.

Telephone contact

If you have not objected (except for prospecting by automated calling which will be subject to your express agreement) you may be contacted by our operators or partners to offer you offers and services related to those you have purchased.

Product alerts

We can offer you alerts to be kept informed by email of availability or news that interests you. These alerts allow you to be kept informed punctually of the next availability of the product that interests you.

On what legal basis and for what durations are my personal data processed?

The processing of your personal data is justified by different grounds (legal basis) depending on the use we make of the personal data. Below you will find the legal bases and retention periods that we apply to our main processing operations.

 

Legal bases for processing

Among the applicable legal bases:

• The contract: the processing of personal data is necessary for the performance of the contract to which you have entered
• Consent: You agree to the processing of your personal data by means of express consent (checkbox, click, etc.). You can withdraw this consent at any time.
• Legitimate interest: SAS Lizia has a commercial interest in processing your data that is justified, balanced and does not infringe on your privacy. Except in exceptional circumstances, you may at any time object to processing based on legitimate interest by reporting it to SAS Lizia at the following address: contact@lizia.fr
• The law: the processing of your personal data is made mandatory by a text of

Retention periods

• Most data (e.g. information from your customer area and order history) are retained as long as you are an "active" customer and for a period of 5 years from your last activity (e.g. purchase, connection to your customer area or expiry of a contract or warranty). Your data will then be archived with restricted access for an additional period for limited reasons authorized by law (payment, warranty, disputes, etc.). After this period, they will be deleted.

 

Purpose of processing	Legal basis	Duration of retention in operational base	Archiving	Useful observations
Management of orders for products or services	CONTRACT	5 years from last activity	5 to 15 years old	A customer is active, for example, when they make a purchase, log in to their customer area or while a contract or warranty is in progress.
Use of the SAS Lizia Client area	CONTRACT	5 years from last activity	5 to 15 years old	A customer is active, for example, when they make a purchase, log in to their customer area, or while a contract or warranty is in progress.
Personalization of our services (emails, product recommendations on our site, etc.)	CONTRACT	Last 200 views for on-site recommendation. 3 years from last activity for emails
Sending messages by email or SMS (electronic commercial prospecting) by SAS Lizia	Legitimate interest	3 years from last activity	N / A	Following the creation of your account, you may receive electronic communications from SAS Lizia concerning products or services similar to those sold by SAS Lizia. You You can object to this when creating the account and then at any time.
Sending messages by email or SMS (electronic commercial prospecting) by third parties	Consent	3 years from last activity	N / A	You can withdraw your consent at any time in your SAS Lizia customer area.
Targeted advertising / advertising profiling	Consent	13 months from the deposit of advertising cookies	N / A	You can manage advertising cookies as indicated on the cookies information page
Data sharing within the SAS Lizia teams for customer knowledge purposes.	Legitimate interest	5 years from last activity	5 to 10 years	You can report your opposition to the sharing of information within SAS Lizia services at any time by reporting it to SAS Lizia
Fraud prevention	Legitimate interest	3 years from registration on an alert list	2 years	You can submit your observations at any time following the cancellation of your order or registration on an alert list.
Retention of bank card data following a payment	Law	15 months		Your banking details are stored by a secure payment provider.
Keeping the bank card in the electronic wallet for later purchases	Consent	Until withdrawal of consent or the validity period of the bank card		Your banking details are stored by a secure payment provider.

Who are the Recipients of my data?

Transmission of data to subcontractors

The data that we collect may be transmitted to service providers (subcontractors) that SAS Lizia uses to carry out its services for the purposes mentioned above, for example for the management, execution, processing, payment of your orders, as well as for marketing operations.

Sharing data between SAS Lizia services

The data collected on the SAS Lizia website is primarily intended for the SAS Lizia teams to get to know you better and thus serve you better, more smoothly, as a customer of the SAS Lizia universe. By using the SAS Lizia customer area you will be able to benefit from the services offered by SAS Lizia in order to take advantage of the many benefits. You therefore accept the sharing of your data between the SAS Lizia services linked to the pooling of their resources.

For advertising targeting

We inform you that we may communicate some of your non-identifying data to partners, such as customer profiles (sociodemographic data), cookies or technical identifiers without it being possible for them to identify you by name for advertising targeting purposes on our site or on third-party sites.

How can I express my choices regarding the use of my data?

You may at any time withdraw your consent or object to the uses of your data described above:

• By email to the address: contact@lizia.fr
• By mail to the address: SAS Lizia, 3 impasse Chateaubriand, 22120, Hillion, France.

If you proceed by email or by post, you must indicate your surname, first name, email address and mention the reason for your request and/or the right you wish to exercise.

In order to help us understand your request, you can, for example, specify one or more of the following reasons:

• To stop commercial prospecting:

"Stop email SAS Lizia"

“Stop email Partners of SAS Lizia”

• To stop sharing data for customer knowledge purposes

"Opposition shares SAS Lizia"

• To stop advertising targeting

“Opposition to sharing with third parties for targeted advertising”

You can also manage your cookies by going to the cookie manager located on the cookies information page.

• For the deletion of your SAS Lizia customer area

“Delete my SAS Lizia customer area”

What are my rights regarding the use of personal data?

In accordance with the regulations on the protection of personal data, you can exercise your rights (access, rectification, deletion, opposition, limitation and portability where applicable) and define the fate of your personal data "post mortem" by email to contact@lizia.fr or by post: SAS Lizia, 3 impasse Chateaubriand, 22120, Hillion.

In order to enable us to respond quickly, please provide us with your surname, first name, email, address and, if possible, your customer reference. Certain requests to exercise your rights (right of access) must be accompanied by a photocopy of an identity document bearing your signature in order to verify your identity and specify the address to which the response should be sent. A response will then be sent to you within one month of receipt of the request.

You also have the right to lodge a complaint with the National Commission for Information Technology and Civil Liberties (CNIL), in particular on its website www.cnil.fr.

SAS Lizia has a Data Protection Officer (DPO) responsible for ensuring the protection of personal data. You can contact the Data Protection Officer of SAS Lizia at the following address: contact@lizia.fr

Is my data transferred outside the European Union?

You are informed that data concerning you is not transmitted for the purposes mentioned above to companies located in countries outside the European Union which have a lower level of data protection than in the European Union.

What about the personal data of minors?

SAS Lizia's services are not intended for minors, therefore SAS Lizia does not process data specifically concerning minors. For example, we do not create marketing profiles relating to minors.

It is up to parents and any person exercising parental authority to decide whether their minor child is authorized to use SAS Lizia services.

What use of data in relation to social networks?

The use of social networks and SAS Lizia services or applications in relation to these social networks is likely to result in the collection and exchange of certain data between the social networks and SAS Lizia. We invite you to consult the personal data protection policies of the social networks in order to be precisely aware of the information that is collected by the social networks and that may be transmitted to SAS Lizia in relation to its sites and applications as well as the purposes for which your data is used, in particular for advertising purposes.

You can configure access and confidentiality of your data directly on social networks. SAS Lizia collects on its own behalf certain information and personal data relating to your activity on SAS Lizia social network pages or SAS Lizia sites and applications that use social network services. This data is used for advertising purposes to improve our business relationship and the advertising sent to you in order to offer you a personalized and social experience. The information collected by SAS Lizia on its own behalf through SAS Lizia applications, sites or services relating to social networks is governed by these terms and the specific terms of SAS Lizia applications.

However, SAS Lizia is not responsible for the use made of your data by social networks for their own account.

“Plug-ins” and social modules

Our site uses "plug-ins" or social modules. These include small "like" and "share" buttons from third-party social networks such as Facebook, Twitter, LinkedIn, etc. that you can find on our site. They allow you to like and share information from our site with your friends on social networks. When you visit a page of our SAS Lizia site (web or mobile) containing social plugins or modules, a connection is established with the servers of the social networks (Facebook, Twitter, LinkedIn, etc.) which are then informed that you have accessed the corresponding page of the SAS Lizia site consulted, even if you do not have a Facebook or Twitter user account, and even if you are not connected to your Facebook or Twitter account.

For example :

• If you are connected to a social network while browsing the site www.lizia.fr, the social networks to which you are connected may mention your visit in your social network account.
• If you use plug-ins (e.g. like), your actions may be recorded and published on your social media accounts depending on the settings of your social media account.
• If you do not want social networks to publish your actions from the plug-ins in your social network accounts, you must log out of your social networks before visiting our site.

What Cookies are used for advertising targeting?

We use tracking technologies, including cookies, to tailor advertising to your needs and interests on our sites or those of partners.