Privacy Policy

SAS LIZIA PRIVACY POLICY

Last updated: August 21, 2022

The protection of your Data is an important subject for us. Therefore, we invite you to read the following rules carefully and to contact our Data Protection Officer for any questions on this subject at : contact@lizia.fr

For more information, please refer to the General Conditions of Sale .

 

What Data do we collect?

When you browse our Website, we may collect Data of different types, including the following elements:

Identification data

(ex : name, first name, postal address, email address, telephone number)

Connection data

(cookies, technical data)

Anonymized data

The SAS Lizia company is concerned about the protection of personal data. It is committed to ensuring the best level of protection for your personal data in accordance with the European and French regulations applicable to it regarding the protection of personal data.

For any information on the protection of personal data, you can also consult the website of the Commission Informatique et Liberté www.cnil.fr

 

Who is responsible for processing my personal data?

The data controller is the company which defines for what use and how your personal data is used.

The personal data collected on the site are processed by: The company SAS Lizia, whose head office is located at 3 impasse Chateaubriand, 22120, Hillion, France. SAS Lizia is registered in the Saint-Brieuc trade and companies register under number 91904933800016, intra-community VAT number FR44919049338.

(hereinafter “ SAS Lizia ”).

 

Why does SAS Lizia collect my personal data?

 

SAS Lizia uses your personal data mainly for the following purposes:

  • Order management and customer relations

We need the information that concerns you for the management of your orders and the consequences thereof (for example deliveries, invoices, accounting and in particular the management of customer areas, the management of the SAS Lizia Ambassador program , monitoring customer relations such as carrying out satisfaction surveys, managing complaints and after-sales service, or selecting customers to carry out studies, surveys and product tests.

  • Payment for your orders or subscriptions

When you pay on our site, your payments are secure. SAS Lizia does not collect your payment data but only a payment identifier as well as the first 6 and last 4 digits of your bank card to allow you to recognize the card used for payment. All of your banking details are collected only by our PCI-DSS certified payment service provider, which guarantees the security of payments.

  • Payment on purchase

When you pay for an order, the data relating to the bank card used for payment is kept for the time necessary for the transaction, then for a period of 15 months from payment in order to guarantee proof of the transaction.

  • Payment as part of a subscription

If you have subscribed to a SAS Lizia subscription service or any other subscription service, the bank card used for payment at the time of subscribing to the subscription is recorded for the purposes of paying the due dates of your renewal subscription. tacit.

  • Registering your bank card in the electronic wallet

If you have accepted the registration of your bank card to facilitate your next purchases, your card is associated with your SAS Lizia customer area in the “My payment methods” section and kept for this use during the validity period of the bank card as long as you want to associate it with your customer area. You can delete it at any time by going to your customer area – “My payment methods” section or by making a request to the following address: contact@lizia.fr

  • The personalization of our services and the messages we send to you

The data about you allows us to improve and personalize the services we offer you and the communications we send you. For example: we may send you personalized emails or recommend products similar to those you have already purchased or viewed and which match your interests.

 

  • Fight against fraud

Personal data collected on the site is also processed in order to secure payments and deliveries in order to ensure optimal quality of service. SAS Lizia determines the level of fraud risk associated with each order. As part of this analysis, SAS Lizia may question its service providers specializing in risk prevention to refine its analysis. Some of these service providers (Payline) may be recipients of the result of the analysis carried out and may use it on their behalf to populate their own incident file.

SAS Lizia may, depending on the results of the control carried out on orders, take security measures, in particular requesting additional supporting documents or proposing an alternative delivery method (e.g. delivery to a relay point). These measures will have the effect of suspending the execution of the order or, if the result of the analysis does not guarantee the security of the order, of canceling it. Fraudulent use of a means of payment or delivery fraud may result in data relating to the order being entered in the SAS Lizia alert file, which may, in future orders, lead to SAS Lizia to carry out additional checks.

 

  • The security of our site

We collect certain browsing data to enable us to ensure the security of our services and to detect, avoid or trace any attempted malicious or computer intrusion or any violation of the conditions of use of our services.

 

  • Personalization of online advertisements (targeted advertising)

We may use data that does not allow you to be directly identified (technical identifiers or socio-demographic data) to adapt the advertising that you view on our site or on those of our partners. Your data may be cross-referenced with navigation data and other information collected during our relationships with partners, and made pseudonymous before any use, such as your age group or your gender for the purposes of establishing your user profile. and associate centers of interest from which advertisements will be served on behalf of advertising partners.

 

 

  • Customer knowledge and the statistics and performance of our site

We may use data to better understand our customers or for statistical purposes to analyze our site activity and improve the services we offer. We carry out audience measurements, for example we measure the number of pages viewed, the number of visits to the site, as well as the activity of visitors on the site and their frequency of return.

 

What personal data is collected about me?

 

  • What data?

We collect and process in particular your last name, first name, address, email address, password, telephone number, IP address, connection data and navigation data, order history, preferences and interests, products consulted, incidents of deliveries, complaints. In certain cases, we may collect location data, for example to tell you the relay point closest to you.

The mandatory or optional nature of the data is indicated to you during collection by an asterisk. Some data is collected automatically due to your actions on the site, other information may be transmitted by partners.

 

  • When ?

We collect the information you provide to us in particular when:

  • you create your customer area on our site;
  • you place an order on our site;
  • you browse our site and view products;
  • you participate in a game or competition;
  • you contact our customer service;
  • you write a comment;
  • you view our advertisements.

 

What communications may I receive?

 

Information and newsletters

 

  • Service emails

Following an order or as part of the follow-up of a contract you will receive an email to allow you to follow your order or the execution of your contract (confirmation of orders, information on the delivery of your package, information on the expiry of your subscription etc.). These service messages are necessary for the proper execution of the orders and services you have requested. Receipt of this information is not linked to the choices you have expressed for receiving newsletters and commercial offers.

For example: you will be able to punctually receive the information necessary for the execution and proper management of SAS Lizia service contracts (in particular information on the status of your customer account, your delivery address, product characteristics, such as a change in the available colors or an improvement made to the product etc.).

 

  • Newsletters SAS Lizia

Following the creation of your customer area and if you have not objected, you will be able to receive information and offers from SAS Lizia by electronic communication (email, SMS, etc.). These newsletters allow you to keep informed of SAS Lizia news and the advantages that you can benefit from on our SAS Lizia site on products similar to those that you have already ordered or consulted our website. We measure the opening rate of our electronic mailings in order to best adapt them to your needs.

 

  • Postal mail

If you have not objected, you may receive offers and information by mail from SAS Lizia and its commercial partners.

 

  • Phone contact

If you have not objected (excluding prospecting by automated call which will be subject to your express agreement) you may be contacted by our operators or partners to offer you offers and services related to those you have purchased.

  • Product alerts

We can offer you alerts so that you are kept informed by email of availability or news of interest to you. These alerts allow you to be kept informed punctually of the next availability of the product that interests you.

 

On what legal basis and for what durations are my personal data processed?

 

The processing of your personal data is justified on different grounds (legal basis) depending on the use we make of the personal data. Below you will find the legal bases and retention periods that we apply to our main processing operations.

 

Legal bases for processing

 

Among the applicable legal bases:

  • The contract: the processing of personal data is necessary for the execution of the contract to which you have
  • Consent: you accept the processing of your personal data by means of express consent (check box, click, etc.). You can withdraw this consent at any time
  • Legitimate interest: SAS Lizia has a commercial interest in processing your data which is justified, balanced and does not infringe on your privacy. Unless there are exceptions, you can object to processing based on legitimate interest at any time by notifying SAS Lizia at the following address: contact@lizia.fr
  • The law: the processing of your personal data is made obligatory by a text of

 

Shelf life

  • Most data (for example information from your customer area and order history are kept as long as you are an “active” customer and for a period of 5 years from your last activity (for example: purchase, connection to your area customer or expiry of a contract or guarantee). Your data will then be archived with restricted access for an additional period for reasons limited and authorized by law (payment, guarantee, disputes, etc.). After this period, they will will be deleted.

 

Purpose of processing

Legal basis

Shelf life on operational basis

Archiving

Useful observations

Management of orders for products or services

CONTRACT

5 years from last activity

5 to 15 years

A customer is active, for example, when he makes a purchase, connects to his customer area or as long as a contract or warranty is in progress.

Use of the SAS Lizia customer area

CONTRACT

5 years from last activity

5 to 15 years

A customer is active, for example, when he makes a purchase, connects to his customer area, or as long as a contract or warranty is in progress.

Personalization of our services (emails, product recommendations on our site, etc.)

CONTRACT

Last 200 views for on-site recommendation.

3 years from last activity for emails

 

 

Sending messages by email or SMS (electronic commercial prospecting) by SAS Lizia

Legitimate interest

3 years from last activity

N / A

Following the creation of your account you may receive electronic communications from SAS Lizia concerning products or services similar to those sold by SAS Lizia. YOU

You can object to this upon creation of the account and then at any time.

Sending messages by email or SMS (electronic commercial prospecting) by third parties

Consent

3 years from last activity

N / A

You can withdraw your consent at any time in your SAS Lizia customer area.

Targeted advertising

/ advertising profiling

Consent

13 months from the deposit of advertising cookies

N / A

You can manage advertising cookies in accordance with the instructions on the cookie information page.

Data sharing

within the SAS Lizia teams for customer knowledge purposes.

Legitimate interest

5 years from last activity

5 to 10 years

You can signal your opposition to the sharing of information within SAS Lizia services at any time by notifying SAS Lizia

Fraud prevention

Legitimate interest

3 years from registration on an alert list

2 years

You can submit your observations at any time following the cancellation of your order or registration on an alert list.

Retention of bank card data following a payment

Law

15 months

 

Your banking data is kept by a secure payment provider.

Keeping the bank card in the electronic wallet for subsequent purchases

Consent

Until consent is withdrawn or the validity period of the bank card

 

Your banking data is kept by a secure payment provider.

Who are the Recipients of my data?

 

Transmission of data to subcontractors

The data that we collect may be transmitted to the service providers (subcontractors) used by SAS Lizia to carry out its services for the purposes mentioned above, for example for management, execution, processing, payment. of your orders, as well as for marketing operations.

 

Sharing data between SAS Lizia services

The data collected on the SAS Lizia site is primarily intended for the SAS Lizia teams to know you better and thus serve you better, more fluidly, as a customer of the SAS Lizia universe. By using the SAS Lizia customer area you will be able to benefit from the services offered by SAS Lizia in order to benefit from the many advantages. You therefore accept the sharing of your data between SAS Lizia services linked to the pooling of their resources.

 

For advertising targeting

We inform you that we may communicate some of your non-identifying data to partners, such as customer profiles (socio-demographic data), cookies or technical identifiers without it being possible for them to identify you by name for advertising targeting purposes on our site or on third party sites.

 

How do I express my choices about the use of my data?

 

You can withdraw your consent at any time or object to the uses of your data described above:

  • By email to the address: contact@lizia.fr
  • By mail to the address: SAS Lizia, 3 impasse Chateaubriand, 22120, Hillion, France.

If you proceed by email or post, you must tell us your name, first name, email and address and mention the reason for your request and/or the right you wish to exercise.

To enable us to fully understand your request, you may, for example, specify one or more of the following reasons:

  • To stop commercial prospecting:

“Stop email SAS Lizia”

“Stop email Partners of SAS Lizia”

  • To stop sharing data for customer knowledge purposes

“Opposition shares SAS Lizia”

  • For the cessation of advertising targeting

“Opposition to sharing with third parties for targeted advertising”

You can also manage your cookies by going to the cookie manager located on the cookies information page.

  • To delete your SAS Lizia customer area

“Delete my SAS Lizia customer area”

 

What are my rights regarding the use of personal data?

In accordance with the regulations on the protection of personal data, you can exercise your rights (access, rectification, deletion, opposition, limitation and portability if applicable) and define the fate of your personal data “post mortem” by email to contact@lizia .fr or by mail: SAS Lizia, 3 impasse Chateaubriand, 22120, Hillion.

To enable us to respond quickly, please provide us with your name, first name, email, address and, if possible, your customer reference. Certain requests to exercise your rights (right of access) must be accompanied by a photocopy of an identity document bearing your signature in order to verify your identity and specify the address to which the response must be sent. A response will then be sent to you within one month of receipt of the request.

You also have the right to lodge a complaint with the Commission Nationale de l'Informatique et des Libertés (CNIL), in particular on its website www.cnil.fr.

 

SAS Lizia has a Personal Data Protection Officer (DPO) responsible for guaranteeing the protection of personal data. You can contact the Personal Data Protection Officer of SAS Lizia at the following address: contact@lizia.fr

 

Are my data transferred outside the European Union?

You are informed that data concerning you is not transmitted for the purposes of the purposes mentioned above to companies located in countries outside the European Union which have a lower level of data protection than in the European Union.

 

What about the personal data of minors?

SAS Lizia's services are not intended for minors. Consequently, SAS Lizia does not process data specifically concerning minors. For example, we do not create marketing profiles relating to minors.

It is up to parents and any person exercising parental authority to decide whether their minor child is authorized to use SAS Lizia services.

 

What use of data in connection with Social Networks?

The use of social networks and SAS Lizia services or applications in connection with these social networks may result in the collection and exchange of certain data between the social networks and SAS Lizia. We invite you to consult the personal data protection policies of social networks in order to be aware of the information which is collected by social networks and which may be transmitted to SAS Lizia in connection with its sites and applications as well as the purposes of use of your data, in particular for advertising purposes.

You can configure access and confidentiality of your data directly on social networks. SAS Lizia collects on its behalf certain information and personal data related to your activity on the SAS Lizia social network pages or the SAS Lizia sites and applications that use the social network services. This data is used for advertising purposes to improve our commercial relationship and the advertising addressed to you in order to offer you a personalized and social experience. The information collected by SAS Lizia on its own behalf through SAS Lizia applications, sites or services linked to social networks is governed by these conditions and the specific conditions of the SAS Lizia applications.

On the other hand, SAS Lizia is not responsible for the use made of your data by social networks for their own account.

 

“Plug-ins” and social modules

Our site uses “plug-ins” or social modules. These include the small “like” and “share” buttons on third-party social networks such as Facebook, Twitter, LinkedIn, etc. which you can find on our site. They allow you to like and share information from our site with your friends on social networks. When you visit a page of our SAS Lizia site (web or mobile) containing social plugins or modules, a connection is established with the social network servers (Facebook, Twitter, LinkedIn, etc.) which are then informed that you have accessed the site. corresponding page of the SAS Lizia site consulted, even if you do not have a Facebook or Twitter user account, and even if you are not connected to your Facebook or Twitter account.

 

For example :

  • If you are connected to a social network while browsing the site www.lizia.fr, the social networks to which you are connected may mention your visit in your social network account.
  • If you use plug-ins (e.g. like), your actions may be recorded and published on your social network accounts depending on the settings of your social network account.
  • If you do not want social networks to publish your actions from the plug-ins in your social media accounts, you must log out of your social networks before visiting our site.

 

What Cookies are used for advertising targeting?

We use tracking technologies, including cookies, to adapt advertising to your needs and interests on our sites or those of partners.

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