Return policy

Can I return my order?

The return of your order is accepted, provided that your request for withdrawal is made within 14 days from the delivery date. The return costs are your responsibility.

To ensure that the return and refund take place in the best conditions, please strictly respect the procedure to follow (failing this, we reserve the right to refuse the refund):

 

  1. Write to us here with your order number, to inform us of your withdrawal request. From this date, you have 14 days to return the products to us (shipment date).

  2. Check that all products are in their original packaging, unused and in perfect condition. Any product that has been opened or damaged will not be refunded.

  3. Send us an email to contact@lizia.fr and we will send you the information in order to return your package.

 

If our product has a design defect, if it arrives damaged, you will either be refunded or a new order will be sent to you. To request a replacement or refund, please send us an email via the contact form on our website.